Help Desk

Get Technology Help On Campus

The ITS Help Desk is ready to assist you with any questions or problems you may have regarding technology use at Denison University. If you need technology help, please contact us!

Get in Touch

  • Phone: 740-587-6395 If you call after business hours, please leave a message and we will contact you the next business day
  • Email:
  • Online: Submit a help request
  • In Person: Fellows Hall Room 100A (to the right of the lobby)

Password Problems?Please use the “Forgot Password” or “Need Help?” link on the Big Red ID login page or contact the ITS Help Desk for assistance.

If you suspect a system outage, please check If the issue is not reported there, please contact the Denison University operator at 740-587-0810.

Help Desk Hours

Academic Year Hours

Monday-Thursday: 8:00AM-6:00PM, Fellows Hall Room 100A; 7:00-10:00PM, Library Learning Commons

Friday: 8:00AM-5:00PM, Fellows Hall Room 100A

Saturday: Closed

Sunday: 7:00-10:00PM, Library Learning Commons

Break Hours

Spring Break: 3/16/19 through 3/24/19

  • Saturday, 3/16: Closed
  • Sunday, 3/17: Closed
  • Monday, 3/18-Friday 3/22: 8:00AM-Noon and 1:00-5:00PM, Fellows Hall Room 100A
  • Saturday, 3/23: Closed
  • Sunday, 3/24: Closed
  • Monday, 3/25: Academic year hours resume


If you experience problems with a technology service during this time, please visit ITS’ system status & information page at If no relevant information is posted and you suspect a service outage or have an urgent technology issue, please report it to the Denison University operator at 740-587-0810.

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