About

With a commitment to excellence, the Information Technology Services mission is to support the goals of the University through technology services and innovation in partnership with the broader Denison community.

• Supporting the significant and ever-increasing role of technology for teaching and learning
• Optimizing technology resources and processes
• Communicating in a concise, informative, and open manner with our ITS colleagues and the Denison community
• Providing transparent reliability and security in accessing electronic information and technology services
• Assessing our services regularly to promote continual improvement

The Client Experience group provides direct technology support and training to students, faculty, and staff through the Service Desk, Desktop Support, Asset Management, and Client Success teams.

The Data Management team maintains the enterprise data reporting tools and solutions, and it supports data users in optimizing the use of data within the bounds of policy and regulation so that they can make decisions and take actions that maximize the benefit to the organization.

The Educational Technology Services (ETS) group focuses on technology needs for tech-facilitated teaching, learning, and scholarship to meet course objectives and learning goals.

The Enterprise Applications (EA) group serves to advance the College’s institutional goals by providing enterprise software and data processing services to the campus community.

The Digital Infrastructure group is responsible for maintaining and improving the technological backbone of the organization. This includes managing the network, servers, data storage, and security systems that power our digital operations. We ensure that employees have the tools they need to be productive and that our data is safeguarded. Our work is essential for supporting the company’s overall goals and delivering digital products and services to our community.

The cybersecurity team protects digital assets and information by proactively identifying, assessing, and mitigating cybersecurity risks. They collaborate closely with colleagues in ITS and across campus to implement robust security measures, ensuring a secure technology environment for students, faculty, and staff.

The Project and Portfolio Management Office provides support in leading individual projects, including initiatives like the Workday implementation, and oversees the management of the entire ITS project and operations portfolio. Additionally, the team handles contract administration and manages both the ITS capital and operations budget processes.