Account FAQs
Finances can be overwhelming. Understanding your account, accessing your statement, paying your bill, “Do I have a proxy?” and “What are Denison Dollars?” The list goes on. We’ve put together some frequently asked questions and answers to get you started.
If you have additional questions or specific issues arise, please email studentaccounts@denison.edu, call us at 740-587-6274, or stop by our office.
Viewing Accounts and Statements

Electronic statements notifications are emailed to students and their designated proxy on the first working day of each month. Fall semester statements are available beginning July; Spring semester statements are available beginning December. Bills are due approximately three weeks after the due date.

Students should log into MyDenison to see your account details and pay your bill.
Designated Proxies can see their student’s statement and pay the bill using their Proxy Login. Select “Statement and Payment History” then “Proxies: View Account or Pay Your Bill”.
Proxy Access

A proxy is someone a Denison student grants access to view their account, make electronic payments and/or set up payment plans.
See how to grant access to a parent/other guest and learn more about proxy access.

It’s never too late! Once you’ve set up a proxy, they have access to all prior statements.
See how to grant access to a parent/other guest and learn more about proxy access.
Questions about specific charges

All full-time students enrolled at Denison University are eligible for and included in the Student Health Insurance Plan. The premium is charged only once per year during the first semester of full-time enrollment for the academic year. Students enrolled in other insurance plans can submit a waiver request by the published deadline. Students who have not waived their coverage will be automatically enrolled in the student health insurance plan.
For more information, visit the USI Student Insurance website. To utilize, please click the “Students” button in the top right corner and then the “Get Started” button to locate the Denison University page.

The annual tuition permits a student to take a maximum of 18 hours each semester. An additional excess hour charge is made for each registered hour above the maximum.
A part-time student (8 hours or fewer per semester) is charged the hourly rate for each semester hour of credit.

Under certain circumstances, students may petition to have the charge waived by completing a petition form with the Registrar’s Office through their MyDenison portal.

Below are some of the most common issues:
- Financial aid information has not been verified
- Awards/loans are still pending
- You haven’t completed a Master Promissory Note (MPN) and/or your Loan Entrance Counseling
- You haven’t acted on the Student Health Insurance Plan
- You haven’t submitted your final high school transcript
- Your outside scholarship hasn’t been applied
If your semester statement does not reflect the financial aid you were expecting, please contact the Financial Aid office at finaid@denison.edu or 740-587-6276.
Payment Questions

Balances in excess of financial aid are due by the statement due date. If your semester statement does not reflect the financial aid you were expecting, please contact the Financial Aid office at 740-587-6276 immediately.

There are several options to make a payment on your bill:
- Electronic payment
- Payment plans
- Third party payments
- Flywire
- Check
- Cash payments in our office
Credits/Refunds

You can leave this amount to be applied to future charges, move some or all to Denison Dollars, or request a refund by completing a Request for Refund form.
Financial aid (scholarships, loans, grants, etc.) will not be refunded until after the tenth day of classes of the semester for which they were awarded. Normal processing time is ten business days. You may request the refund be sent to you or your proxy.