Counseling Process

Students come from a variety of backgrounds and have different experiences and opinions about the counseling. While many more students have had positive counseling services prior to college, stigma still exists. And, in some families and cultures, there may be mistrust and misunderstanding about the counseling process. The services you receive are intended to be appropriate to your needs, to protect the confidentiality of your relationship with your counselor, and to ensure that you will be treated with dignity and respect. Please feel free to discuss your concerns with your counselor so your questions and particular circumstances may be addressed.

What is Counseling?

Counseling is a professional relationship that empowers diverse individuals, families, and groups to accomplish mental health, wellness, education, and career goals (American Counseling Association, 2010).

Counseling provides students with the opportunity to maximize their potential by addressing personal, social, emotional, and/or academic concerns that may interfere with their progress. For more serious concerns such as mood disorders, anxiety, disordered eating, substance abuse, etc., the counselor will work collaboratively with medical providers within Whisler. The details and course of counseling are worked out collaboratively by the student and counselor. You and your counselor will work together to define realistic goals and explore available options. Counseling is an active process, both during sessions and outside of counseling, as you implement new behaviors, skills, and insights. Counseling may be short-term for concerns that can come to a quick resolution or long-term for more complex problems. An appropriate referral may be made to outside community resources for therapeutic services if Whisler cannot provide the level of care that is needed.

Group services may also be recommended. Personal growth and skill-building groups/workshops on a variety of topics are made available to students. Many students find it helpful for pursue personal growth topics together in a safe, group environment led by a trained clinician.


In accordance with Ohio law and our professional ethics, communication between counselors and clients is privileged. Written permission is required for information to be released to any person (including parents, administrators, parents) or agency outside counseling services. No record of your use of counseling services will be placed in your college records, placement files, or your official transcript. Exceptions to confidentiality are made only in the event of danger to your physical safety, to the safety of others, if you disclose information regarding a child or elderly person who is at risk of being harmed, or when the law requires.

How to Access Services

The Counseling Services offices is in The Whisler Center for Student Wellness (WCSW) 800 East Loop, Granville, OH 43023

By Phone: We are open to making an appointment Monday through Friday 8:30 am to 5:30 pm. Call 740-587-6200 (press #1 for scheduling). If your call is not answered immediately, leave your contact information and we will return your call.

In Person: Please stop in Monday through Friday 8:30 am until 5:30 pm to schedule an appointment.

Walk-In Hour: We offer Walk-In Hour (no appointments necessary) Monday through Friday at 10:30 am - 11:30 am.

24/7 Emergency Care: We have a counselor on call after hours and on weekends for emergencies. You can access the on-call counselor through the triage nurse at Whisler, 740-587-6200. We are CLOSED during the Thanksgiving, winter, spring and summer breaks.

Individual counseling appointments occur on the half hour, from 8:30 to 4:30, with extended hours Monday through Thursday. Workshops and Support Group meetings may occur during the day or early evening hours, depending on convenience for the group and space considerations.

Please note when scheduling an appointment, we do our best to get each student in as soon as possible, working with class schedules and openings in the counseling schedule. Both students and clinicians are busy. Sometimes creating longer wait times than we would prefer. We operate as a health care facility, by appointment to meet the needs of all students in a consistent and timely manner. Demand varies over the course of a semester and this also impacts scheduling. However, the weekday Walk-In Hour is always available to students for emergencies and we offer on-call help after business hours. So, students always have access to support.

Cancellation Policy:  We ask that if you need to cancel/reschedule an appointment please give us a 24-hour courtesy phone call; we do not accept email cancellations. This will enable us to schedule another student.

Psychiatrist and Dietitian Referrals: To make an appointment with either the psychiatrist or clinical dietitian you will need to have an initial appointment with one of our health or behavioral health providers.

First Appointment

You will be greeted by our Client Service Representative at the front door of Whisler. You will be directed to complete an intake form so the counselor who sees you will have some general information. This is standard practice in any health setting. This information is confidential and transmitted to your intake counselor electronically. Please come 15 minutes early to complete paperwork; failing to do so may require us to reschedule your appointment. You will also be asked to read through and sign Counseling Services' Informed Consent Form to ensure that you are well aware of our policies regarding confidentiality and communication. You will also be asked to complete a depression screening to help guide both you and your counselor. This intake procedure takes approximately 15 minutes to complete and is good for one academic year.

In the intake appointment, you will be treated in a warm, professional, and respectful manner. You and the intake counselor can discuss your needs and priorities, and determine the best treatment options. You may be referred to participate in individual counseling (which is usually every two weeks), be referred to an outside provider (when the treatment needs are outside the scope of practice at Whisler or when special treatment modalities are recommended), or preferred to a Whisler Wellness Workshop. Students sometimes continue therapy with an outside provider through Skype or by phone, and may just want to have a contact at Whisler. We will carefully listen and assess your needs.

A Shared Responsibility

A personal commitment to helping yourself is a crucial component to an effective counseling process. Counselors can only help you if you are willing to receive and accept help, attend scheduled sessions, and engage in new ways of thinking and acting outside of the counseling setting.

  • If you will be delayed in coming at your scheduled time, or if you must cancel your appointment, please notify administrative assistant at 740-587-6200, preferably at least 24 hrs. before your scheduled appointment. If you wish to terminate your counseling sessions, please call or email to inform your counselor.
  • Your counselor will make every attempt to be prompt for your appointment. However, there may be occasions when, due to an emergency, the counselor must delay or cancel your appointment. We regret the inconvenience this might cause you and, with your permission, we will attempt to inform you of this change by e-mail or telephone.
  • After several counseling sessions, you may conclude that you would benefit more by meeting with a staff member who has a different approach or personal style. We encourage you to share your thoughts with the counselor you have been seeing before you initiate such a change. We are happy to find a “best fit” for you. Also, your counselor can assist you in locating another mental health professional or facility when your needs are beyond the scope of services we can provide in a college counseling center.

If you have any questions about our programs and services, our mutual responsibilities, or confidentiality, please ask the administrative assistant or your counselor.

What are Whisler Wellness Workshops?

Whisler is rolling out wellness workshops to better meet the needs of our students and to use resources more effectively. Many students are already aware of our Support Groups such as Spectrum, The Productivity Circle, and Life After Loss (which will be reconfigured as PHOENIX). These are ongoing support groups for specific needs. The workshops are emotional skill-building workshops to meet the needs of our busy students. Workshops deliver support in a faster and more effective way to start the process of behavioral change. Many other colleges and universities are offering skill-building workshops with excellent outcomes and better student satisfaction. 

See groups & workshops for more details.

Contact Us

Whisler Center for Student Wellness
100 West College Street
Granville, OH 43023

Please call 740-587-6200 and press #1 to schedule an appointment with a member of our medical or behavioral staff

*Given demand for student appointments, we ask that you cancel any appointment you are unable to attend.

Counseling “Walk-in Hour”:

No appointment necessary
Monday through Friday

National Suicide Prevention Lifeline:

1-800-273-TALK (8255)

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